Generated QR codes within Zendesk that, when scanned, prefill a Guide Webform with the Asset Tag and associated data of that device. Data is updated live from an external Asset Database. Used in Facility setups for e.g coffee machines and printers

Generate a printable letterhead of the latest agent comment from the Zendesk Ticket sidebar. By using a Cloudflare worker and PDFJS Which allowed agents to print their Zendesk comments on branded A4 paper for their more traditional customers or create work orders.

Sync an Asset Database with custom objects. Allow customers to select the objects in a Webform. Show more info on the asset next to the ticket for agents, and write specific data to custom fields for better Explore reporting.

Show/Hide the Zendesk Widget based on the online status of a specific department. A custom topbar app for agents to set a department offline for customers (even though agents are online)

Expand Zendesk Guide Forms with external API data. E.g. a list of bus stops for a complaint form, a list of Shopify products for a return form

Custom designed and branded Help Center themes for customers. Includes custom headers, form customization, headers,..

Sidebar apps for Zendesk Support and Sell that show customer data from an external CRM (Hubspot, Salesforce, Airtable, CSV file,…) next to a Zendesk ticket to give more context to agents.

Combining Zendesk Webhooks and Cloudflare Workers I built multiple integrations that take a Zendesk ticket and update custom fields, status and assignee based on data pulled from external CRMs or Asset Catalogs..