NextMatter - Behind the Scenes: The Simplest AI Zendesk Demo for Enterprise Service

Watch as Thomas and Michael demonstrate how Agent Co-Pilot resolves enterprise-grade complexity tickets in minutes—without requiring custom development. For example, something as simple as a customer’s name change in banking can take days to resolve due to the numerous teams, systems, and data involved.

In this video, you’ll see how Co-Pilot streamlines the process by identifying the correct resolution workflow in seconds. It seamlessly initiates customer contact, triggers compliance approvals, updates banking account systems, and closes the ticket—all while providing the agent with full visibility into each step of the workflow.

Featured in the video:

• Michael Guan, CS Lead at Next Matter

• Thomas Verschoren, CTO at Premium Plus and Founder at Internal Note