Projects

Most projects I work on these days are closely related to Zendesk.

My biggest project so far is Internal Note, my self published blog and newsletter around Zendesk.

I built and polished around a dozen Zendesk Marketplace apps, some for myself like the Widget Guide and Follower View, most as an employee at Premium Plus, like our email template builder.

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Internal Note
Internal Note
Zendesk JWT Sample library
Zendesk JWT Sample library
Zendesk Email Template Builder
Zendesk Email Template Builder
Zendesk Classic Widget Configurator
Zendesk Classic Widget Configurator
ZAT Tools via GitHub Actions
ZAT Tools via GitHub Actions

Customer Projects

Due to the nature of customer work, most of the deliverables are not shareable. But the below will give you some insight in what I do

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QR code as a Zendesk Channel

Generated QR codes within Zendesk that, when scanned, prefill a Guide Webform with the Asset Tag and associated data of that device. Data is updated live from an external Asset Database. Used in Facility setups for e.g coffee machines and printers

Ticket to PDF letter

Generate a printable letterhead of the latest agent comment from the Zendesk Ticket sidebar. By using a Cloudflare worker and PDFJS Which allowed agents to print their Zendesk comments on branded A4 paper for their more traditional customers or create work orders.

Asset Management via Custom Objects

Sync an Asset Database with custom objects. Allow customers to select the objects in a Webform. Show more info on the asset next to the ticket for agents, and write specific data to custom fields for better Explore reporting.

Custom Zendesk widget behaviour

Show/Hide the Zendesk Widget based on the online status of a specific department. A custom topbar app for agents to set a department offline for customers (even though agents are online)

Expanded Help Center forms

Expand Zendesk Guide Forms with external API data. E.g. a list of bus stops for a complaint form, a list of Shopify products for a return form

Zendesk Help Center themes

Custom designed and branded Help Center themes for customers. Includes custom headers, form customization, headers,..

Customer Profile App

Sidebar apps for Zendesk Support and Sell that show customer data from an external CRM (Hubspot, Salesforce, Airtable, CSV file,…) next to a Zendesk ticket to give more context to agents.

Augment Zendesk tickets via Workers

Combining Zendesk Webhooks and Cloudflare Workers I built multiple integrations that take a Zendesk ticket and update custom fields, status and assignee based on data pulled from external CRMs or Asset Catalogs..