Understanding AI - The Future of Customer Support

Discover how Zendesk AI transforms customer experience and streamlines support operations. In this video, Thomas Verschoren, our Principal Solutions Consultant, walks you through the game-changing capabilities of Zendesk AI:

• Automate up to 80% of customer interactions with AI agents.

• Boost agent productivity with Agent Copilot and smart tools.

• Streamline support across messaging, email, and voice channels.

• Gain valuable insights with AI-powered reporting and dashboards.

Learn how Zendesk AI combines intelligent automation, advanced tools, and innovative solutions to optimise workflows and deliver exceptional support. Whether you're a business leader or a support team member, this video will show you how to leverage AI to stay ahead in the CX era.