The Black Box

Your team is burnt out. They are not getting anything done. Work is "low quality". You can see and feel those things. But what you are seeing is an output of something—the downstream effects of other things happening.
In some companies this is a black box:

TBM 224: The Black Box

Your team is burnt out. They are not getting anything done. Work is “low quality”. You can see and feel those things. But what you are seeing is an output of something—the downstream effects of other things happening. In some companies this is a black box:

The Beautiful MessJohn Cutler

Yep.