Running Zendesk on an iPad

When it comes to working on an iPad I’m one of those “I wish I could and I kinda can but not entirely” kind of people.

I changed jobs this summer and my new job is basically using and running the Zendesk admin instance 9 to 5. And sadly, that interface requires a desktop browser. Why? Because Zendesk did something weird with iFrames in their admin interface that confuses Mobile Safari and makes scrolling impossible.

Today, motivated by a storm of iPad reviews that basically all said “great hardware limited by software“, I decided to download and install the top most iOS browsers and see if maybe one of them did work better than Mobile Safari.

The usual suspects didn’t work. Chrome did something weird with the resolution so that half the site was cut off, Firefox also didn’t allow for scrolling and loaded blank pages, and Opera was just horrendous.

Surprisingly Dolphin did load Zendesk smoothly. And it scrolled. And it loaded the buttons and drop downs correctly. It did some weird things with the ticket view, but luckily Zendesk has a pretty good mobile app for that.

I should probably blame the small iPad Pro screen for that issue, so when the new 12.9″ iPad is available on Wednesday I hope I can convince someone to install Dolphin and test it out for me.

So in short, that’s one showstopper I can partially scratch of the list. Up next: dual screen presenting.

PS: do use the full screen setting and enable desktop mode.